My DoorDash Customer Service Experience

  Hi Tony, thanks for responding on Twitter. Some quick feedback on my experience as a new customer. Just want to be helpful, I hate to see good companies held back by things that are so easy to fix. My tone here is friendly/helpful, I’m not frustrated or angry or anything, it’s more me wanting
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LinkedIn Quick Tip: Use Your Banner

  Your banner is that big horizontal space behind your profile photo. If you haven’t uploaded anything, it’s a default blue design, like this: Except without the sad emoji face, I added that. You may have thought about using that space before and then thought “Bah, I’m not a designer, and who cares what I
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Personal Branding Is B2B Marketing

Last week I spoke at a marketing conference and afterward a woman came up to express her frustration. “I know it’s not your fault,” she started, “But the descriptions weren’t clear and the program said you were going to talk about marketing on LinkedIn, and I thought you were going to talk about B2B marketing
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Everyone Has A Story And Something To Say

  Each week when I send out my email newsletter I get responses. Sometimes I get a few, sometimes I get a lot. Sometimes the responses are technical questions, other times they’re simply comments, and occasionally they turn into fascinating discussions. Recently I discovered that one of my subscribers is a former editor for the
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Slay The Same Dragon. Every Day.

  I got this advice from a Forbes editor soon after I began to write for the publication in early 2013. He could have simply said “Focus!” but “slay the same dragon every day” stuck a lot better in my mind. I figure it might stick better in yours, too. What the Forbes editor meant
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Quick LinkedIn Tip – Customize Your URL.

  Customizing your URL on LinkedIn is not mission-critical, but it’s free and takes all of a few seconds, and can make a difference in how others perceive you because it looks more professional, so why not do it right now? To change your public profile URL: 1. Click the  Me icon at the top
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Want To Go Viral On LinkedIn? Respond to comments.

  Want your LinkedIn posts to go viral? Then respond to people who comment on them–quickly. I don’t want to make too big a deal about this, but let’s put it this way–I’m currently writing a book called 60 Days to LinkedIn Mastery, which contains 60 LinkedIn tips, and this tip is definitely in the top
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Have A Purpose.

  Many LinkedIn users don’t know why they are on the social network, why they spend time on their profile, or why they’re posting content. They’re like the young people who go to college “Because everyone else says I should, and that I’ll make more money if I do, and it will open up doors.”
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