Customer Service

5 Ways To Improve Online Customer Support

This is not me whining about getting bad customer support. As customer support goes, this experience wasn’t that bad. But there are improvements to be made here, which could be instructive for other companies as well.

March 10th, 2016 |

What I Got From The Twitter Chat #custserv

If you’ve never been part of a Twitter chat and are wondering whether it can be worth it, here’s what I got out of one on customer service.

November 24th, 2015 |

In Which Asian Countries Is It Easiest For Travelers To Get Mobile Data?

I’m still relatively new to Asia, but I’ve been to enough countries to “enjoy” a wide range of experiences when it comes to getting mobile data as a traveler.

June 3rd, 2015 |

iStock Poor Customer Service Experience

My recent experience with iStock, the stock photography website, shows how companies lose money when their upgrade process isn’t online and self serve.

June 1st, 2015 |